Terms & Conditions
BOOKING CONDITIONS:
These booking conditions set out the responsibilities of Daley Golf Holidays, to you and your obligations to us. Any booking made by you will be subject to these booking conditions. For all bookings the contract between us will come into existence once we have received your deposit and have issued our Confirmation Invoice. Your contract is governed by English law and all disputes are subject to the exclusive jurisdiction of the English courts.
MAKING A BOOKING & PAYMENTS:
1/ When you contact us either by phone of email we will confirm a price to you either verbally or in writing via email.
2/ When you make a booking with us for a European holiday, including Turkey, you will be required to pay a non-refundable deposit of £80 per person, or £50 per person for groups of 8 and more along with the flight cost if booking flights through us, for all bookings made 8 weeks or more in advance of your departure date. In some cases an additional amount might be required to secure your holiday arrangements and we will make you aware of this at the time of booking. For bookings made within 8 weeks of departure the full amount will be due.
3/ Your holidays arrangements are subject to availability at the time of booking. At the point of confirming your booking we will endeavour to confirm all elements of your booking, however, occasionally we may not be able to confirm all elements of your booking, such as some of your golf itinerary, and therefore these elements will be shown as a request on the Confirmation Invoice that we send you. As soon as any requested elements of your booking have been confirmed to us, we will confirm this to you in writing.
4/ The person making the booking is responsible to us for all payments and must be at least 18 years old when making the booking.
5/ The full balance of the holidays is due 8 weeks in advance of your departure date. This can be paid by either cheque, made payable to Daley Golf Holidays, or by debit card or bank transfer. Payments by cheque can not be accepted within 6 weeks of your departure date. If the full balance has not be paid 8 weeks prior to your departure, we reserve the right to treat your booking as cancelled by you, in which case your deposit will be forfeited and you must pay the cancellation charges as shown below.
6/ It is a condition of our acceptance of your booking that you arrange adequate travel insurance. If you fail to take out travel insurance, or your insurance is not adequate we will not be liable for any loss that you could incur.
GOLF ARRANGEMENTS:
At the time of booking you will be asked for your requested golf itinerary. We will endeavour to get every element of your golf itinerary confirmed before we confirm your booking. However, on some occasions it may be appropriate for us to confirm your booking and take payment from you with some, or all, elements of the golf itinerary not being confirmed. This will be made clear to you at the time of booking and the golf elements will be shown on your itinerary as “requested” – we will only take payment from you with your consent.
*Once the golf itinerary is confirmed it will be shown on your Confirmation Invoice with the starting time and day of play.
*Once your golf is confirmed we reserve the right to charge you an amendment fee of £30 if you want to make a change.
*Occasionally golf clubs have to make changes to confirmed starting times, such changes will not be considered to be a ‘Major’ change. We will always endeavour to assist you in finding a suitable alternative time or course.
*Golf clubs reserve the right to make all matches up to 4 Balls.
*It is the responsibility of each golfer to make sure that they comply with the Golf Clubs handicap restrictions and club rules.
*When bad weather prevents play and the golf course is officially closed, we will only be able to refund your green fee if the golf club is prepared to issue a refund and confirm this to us in writing. Some golf courses do not give refunds even if the golf course is closed, it is therefore recommended that you consider purchasing holiday insurance that covers you for this eventuality.
*Whenever reasonably possible we will make you aware of any maintenance work that the golf club have advised us of. We can not be held responsible for the playing conditions.
CHANGES MADE BY YOU:
If you wish to make a change to a booking you must notify us in writing. We will do our utmost to make the change for you. All changes to a booking will incur an administration fee of £30 per person per change, plus whatever additional charges are made by the hotel, golf course, car hire company or indeed any supplier who is involved in your holiday arrangements. Any change made within 8 weeks (56 days) of departure might have to be treated as a cancellation and therefore the charges laid out in our ‘Cancellations By You’ section shown below would apply.
Flight Changes: In some cases changes to flight arrangements, including changes to passenger names will be deemed by the airline to be a full cancellation with no monies refunded.
CANCELLATIONS BY YOU:
If you wish to cancel your holiday in full or in part, you must confirm this to us, either by email to our email address or in writing to sent to us by recorded delivery to our address Daley Golf Holidays, 29 Telegraph Road, Deal, Kent, CT14 9DE.
The following cancellation charges will apply:
Period before departure Cancellation charge as a percentage of
that the cancellation is the holiday cost, excluding any amendment fees:
is received by us:
57 days or more Loss of deposit
56 – 29 days 50%
28 – 15 days 75%
14 – 0 days 100%
Group cancellation policy can be different to the above as the hotel’s and golf courses are more strict with these.
Depending on the reason for the cancellation, you may be able to reclaim these charges under the terms of your holiday insurance policy. Claims should be made directly to the insurance company concerned.
Flight Cancellations: Some air fares are booked on a non-refundable basis no matter when you cancel, therefore the cancellation charge will be 100%. When booking such an air fare we will be asking you for the full air fare at the time of booking.
Golf Cancellations: Any pre-booked golf arrangements cancelled 35 days or less prior to the day of play will be charged at 100%.
Where a cancellation reduces the number of full paying party members below the number required for a free place or discounted price, the booking will re-invoiced to reflect the correct price for the new party size. Please note this could mean each party member having an increased price.
CHANGES OR CANCELLATIONS MADE BY US:
We plan the holidays we offer many months in advance and occasionally we have to make changes to and correct errors in details both before and after bookings have been confirmed and very occasionally cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will never cancel your confirmed booking 8 weeks or less before departure, unless you have failed to comply with any requirement of these booking conditions entitling us to cancel, such as paying on time, or where we are forced to do so as a result of “force majeure” as defined in these booking condition.
Most changes are minor, however, occasionally we have to make a ‘major change’. A major change will be a change made before departure such as; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away; a change of accommodation area for the whole or a major part of the time you are away, a change of departure time (only if we have booked and paid for your flights) of twelve or more hours, a change of UK departure airport (except between where the airline deems them to be within the same catchment area such as Heathrow, Gatwick, Stansted and Luton or similar).
If we have to make a major change or cancel your holiday, we will inform you as soon as possible if there is time before your departure and you will have the choice of:-
1/ Accepting the change of arrangements.
2/ Accepting an offer of alternative travel arrangements from us, if available.
3/ Cancelling your booked holidays and receiving a full refund of all monies paid.
If we have to make a major change or cancel your holiday, we will as a minimum where compensation is due pay you the compensation payments set out in the table below depending on the circumstances and when the major change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday.
In the event of a major change we will pay you compensation as outlined below, except in circumstances amounting to “force majeure” as defined below.
Period before departure
56 – 29 days = £10
28 – 15 days = £20
14 -0 days = £40
FORCE MAJEURE:
Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance or our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss, as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
OUR LIABILITY TO YOU:
(a)We accept responsibility for the arrangements provided for in this contract and for those arrangements to reach a reasonable standard, regardless of whether the services are supplied by us or by our agents or suppliers. If any part of your holiday is not provided as advertised and or confirmed on your booking confirmation then we will provide reasonable compensation, if this has affected the enjoyment of your holiday, up to a maximum of the holiday cost.
(b) We accept responsibility for the acts and or missions of our employees, agents and suppliers, except where they lead to death injury or illness. Our liability in all cases shall be limited to the cost of your travel arrangements as booked with Daley Golf Holidays.
(c) We also accept liability for death, bodily injury or illness to you and/or other persons named on the booking due to the negligent acts or omissions of our employees, agents and suppliers, whilst acting within the scope of, or in the course of their employment on the provision of your travel arrangements. We will accordingly pay you as such damages might have been awarded in such circumstances under English law. We shall however not be liable for loss or damage caused for any reason other than our own negligence or the negligence of our agents or suppliers. In such cases however we will where possible offer you prompt and reasonable assistance.
(c) In respect of air travel, liability is limited to that provided for by the appropriate international conventions.
PERSON INJURY UNCONNECTED WITH YOUR BOOKED TRAVEL ARRANGEMENTS:
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your travel arrangements, or an excursion arranged through us, we shall at our discretion offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5000 per booking.
CONDITIONS OF TRAVEL:
If you book and pay Daley Golf Holidays for a flight, the airlines conditions of carriage will apply to this contract, which may limit the airlines responsibility to you. Copies of the airlines conditions are available on request.
THE PRICE OF OUR HOLIDAY AND BROCHURE/PROMOTIONAL MATERIAL AND WEBSITE ACCURACY:
The information and prices shown in our website and any brochures or promotional material we publish may have changed at the time when you book. Whilst every effort has been made on our part to ensure accuracy of prices, regrettably errors do occur. You must therefore check that all the details of your booking, including the price, with us at the time of making your booking.
PRICE GUARANTEE:
The prices quoted to you and shown on your Confirmation Invoice will reflect the prevailing exchange rate at the time of booking. Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air fare or suppliers taxes, we will absorb up to 5% of the change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice.
PROBLEMS & COMPLAINTS:
If you have a problem or complaint whilst you are on holiday, please make our local representative aware immediately so that we can endeavour to assist you and resolve the problem. Where we are not providing a local representative service, then please contact us in the UK on 44 (0) 1304 363 475 or email us.
If you have a complaint that you would like to bring to our attention on your return, then please write to us by recorded post at 29 Telegraph Road, Deal Kent CT14 9DE or email us. We will not accept liability in respect to complaints that are not received within 30 days of your return date.
BEHAVIOUR:
We reserve the right to decline to accept or retain any person as a client if their conduct is disruptive and affecting the enjoyment of other holidaymakers. We shall be under no liability for any extra costs incurred by such a person as a result of doing so.
Any person who is denied boarding on the travel sector shall be deemed to have given notice of cancellation of their booking and at that moment and cancellation charges will apply.
FINANCIAL PROTECTION:
All monies paid to Daley Golf Holidays are fully protected in compliance with The Package Holidays and Package Tours Regulations 1992. Daley Golf Holidays is a member of the Travel Trust Association (TTA) number Q1018. Every Travel Trust Association member deposits your money into a Trust Account. A Trust Account is a bank account designated to hold the customer’s’ money. Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the Trustee are required to authorise payments from the Trust Account. In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.
To learn more about the Travel Trust Association please visit the following website: www.traveltrust.co.uk/Default.aspx?tabid=148
ATOL PROTECTION Under Number: T7552
Costs of air-travel shall be due in full at time of booking. Any airline charges arising from alterations to existing bookings that we have made for you shall be payable in full by you.
Your Financial Protection:
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.
If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLcertificate/
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
